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    Frequently asked questions

    What is included in a Digital Subscription Plan, and how much does it cost?

    Each subscription covers ongoing IT support, regular updates, and optional Smart Home maintenance. Prices start at 49/month, with flexible packages for private users and businesses.

    Can I cancel my subscription anytime?

    Yes. You can cancel at any time before the next billing cycle. Refunds are not issued for partially used months, but access continues until the end of the paid period.

    How much do IT consulting sessions cost and how are they scheduled?

    Consulting sessions start at 90 for 60 minutes, with 90- and 120-minute options available. You can book online at your convenience and reschedule with at least 24 hours’ notice.

    What’s your refund policy for consulting and diagnostics?

     

    If you are dissatisfied or technical issues prevented your session from taking place, we offer full or partial refunds on a case-by-case basis. Please see the refund policy for more details.

    How does Remote System Diagnostics work and what does it cost?

    Diagnostics are done securely online by our specialists. The cost is 59 per session, which includes a full system check and issue analysis.

    What do you need from me for Software Activation & Deployment?

    We need your valid license or purchase confirmation. Setup starts at 69, and we handle installation, activation, and compatibility testing.

    Can I get analytics for multiple traffic sources and what’s the cost?

    Yes, we consolidate data from ads, websites, and platforms to deliver actionable insights. Analytics packages start at 129/month, with custom options available.

    How much does Smart Home configuration cost and is it available remotely?

    Smart Home services are available on-site or remotely. Setup starts at 89 and includes full configuration of your devices and systems.

    What’s included in Remote Maintenance Plans?

    These plans cover proactive updates, security checks, and system tuning. Prices start at 39/month, and services are delivered remotely.

    Who can enroll in your Online Trainings & Webinars and what’s the fee?

    Anyone! Our courses are great for beginners and professionals alike. Webinars start at 49/session, and certificates are provided upon completion.

    What payment methods do you accept?

    We accept credit/debit cards, PayPal, and SEPA bank transfers. All transactions are securely processed via encrypted gateways.

    Do you offer money-back guarantees?

    Yes. If the service was not delivered within the promised timeframe or you are dissatisfied, you can expect a refund under our 7-day satisfaction guarantee, depending on the category of service. Find out more in the refund policy.

    If you have not found the answers to your questions please contact us